Refunds & Delivery Policy
1. Delivery
Everything we sell is digital. Nothing is shipped. Once your payment is confirmed by Razorpay or Stripe, the plan is switched on for that invitation, usually within a few seconds and almost always within a few minutes. You can see the plan on your private dashboard.
If you have paid and your plan has not switched on after 24 hours, contact us with your payment reference. We will fix it or refund you.
2. Cancellation
Plans are one-time payments for one invitation. There is no subscription and nothing renews, so there is nothing to cancel.
3. When we refund
You can ask for a full refund within days of payment if:
- a paid feature does not work as described and we could not fix it after you contacted us;
- you were charged more than once for the same plan, or a different amount from the one shown at checkout; or
- you paid, and the plan did not switch on and we could not resolve it.
3a. Done-for-you packages
These are made by hand, so they work differently from self-serve plans. We confirm the price and delivery time with you before you pay. If you cancel before we start work, you get a full refund. Once we have sent you the first preview, we do not refund for a change of mind, but we make the number of changes included in your package. If we cannot deliver what we agreed, we refund you in full. The time we quote runs from the day we have your details and your payment.
4. When we do not refund
- A change of mind after you have used the paid features, for example after you have made videos or shared the invitation without the credit.
- After the date of the last event on the invitation.
- Problems caused by something outside our control, such as a guest's phone, a messaging app or an internet connection.
This does not affect any right you have under law that cannot be limited.
5. How to ask
- the link to your invitation (not the private dashboard link),
- the payment reference from Razorpay or Stripe, and
- a short description of the problem.
We will reply within working days. Please do not share your private dashboard link by email.
6. How refunds are paid
Approved refunds go back to the original payment method, through the same payment provider. Banks and cards usually take 5 to 10 working days to show the money, and we cannot speed that up.
7. After a refund
When we refund a plan, the invitation returns to the free plan: the credit comes back and photos are removed. You keep your invitation and its replies.
8. Disputes with your bank
Please contact us before raising a dispute or chargeback with your bank. We can usually resolve things faster.